Refund policy
Return Policy
Thank you for shopping at Universal Cart!
We want you to love your purchase. If you’re not completely satisfied, we’re here to help.
Returns
· You have 15 days from the date you received your item to request a return.
· To be eligible for a return, your item must be:
o Unused and in the same condition that you received it.
o In the original packaging (where applicable).
o Accompanied by the receipt or proof of purchase.
Non-Returnable Items
· Certain items cannot be returned, including:
o Perishable goods (like food, flowers, or magazines)
o Personal care items (such as beauty products)
o Gift cards
o Downloadable software or digital products
o Sale or clearance items (unless defective or damaged)
Exchanges
· We only replace items if they are defective or damaged.
If you need to exchange it for the same item, please contact us at support@universalcart.ca.
Refunds
· Once your return is received and inspected, we’ll notify you of the approval or rejection of your refund.
· If approved, your refund will be processed back to your original payment method within 5-10 business days, depending on your bank or card issuer.
Shipping Returns
· To return your product, please contact us first at support@universalcart.ca. We’ll provide instructions on where to send your return.
· You will be responsible for paying your own shipping costs for returning your item unless the item is defective or we sent the wrong product.
Questions?
If you have any questions about our return policy, please reach out to us at support@universalcart.ca.
We’re always happy to help!